I would say the ISP Mary. Must admit I couldn't be doing with one of those broadband connections that goes through your phone line, mine is cable so a totally different connection. Not sure what to suggest if there is no cable in your area really?? I know my sister has broadband with Freeserve/Wanadoo and she occasionally has problems. Sorry not much help am I !!!
[snapback]104550[/snapback]
We do have cable in the area....NTL. That's all I'm saying :rolleyes:
Sounds like freeserve havent changed much :( Used to have terrible problems keeping a connection when I was on dial up with them many moons ago and yet according to them it was never their fault :huh:
Maybe its time to look around for another ISP. This page (http://www.uk-broadband-review.com/) has a lot of info
[snapback]104617[/snapback]
Thank you for that information. Looks like they are really praising 'Homecall'. Never heard of it myself :unsure:
I think it's time to go elsewhere but not being technically minded I don't find these things easy :rolleyes:
We do have cable in the area....NTL. That's all I'm saying :rolleyes:
[snapback]104562[/snapback]
We have ntl and have been with them for a number of years now. Generally our service is excellent!
True their customer support could be a bit better at times but I would say we've had uninterrupted BB connection for at least 99% of the time. Their online diagnostic tool, "Broadband Medic" allows you to perform certain diagnostics and then "chat" with an engineer.
My main gripe was when our set top box was on it's way out and they wanted me to replace our wireless system with wired before they'd come out. Told them where to get off!! Engineer came and swapped out the box and no probs since.
Also the prices with ntl are excellent.
We pay about £90 per month for the full tv package, 700kbs BB, and we prepay our landline phone bill in that. £15.50 per month covers all calls to standard, landlines. You also get free phone line rental if you have tv package.
None of the ISPs are without fault - it's just a question of finding the one that suits you.
Be careful when phoning support numbers - they are often £1.50 per minute!!!
If they are £1.50 per minute, then they MUST tell you at the begining of the call.
Then it's up to you to speak really quickly :D
[snapback]104706[/snapback]
:D Yes, my call cost £20, but I knew that before I phoned. Unfortunately I'm useless when things go wrong with this machine so the other option for me was sending the whole thing to Invernes which would have cost a lot more :( :rolleyes:
I got two microfilters free with the modem when I signed up for Wanadoo Broadband and they make a huge difference to the telephone line.