Hi all
Hope you might be able to help with the multitude of problems that my aunt is having with her PC. A couple of months back her friend installed some programs for downloading music onto the computer and ever since then she's had some very 'tastless' icons appearing on her desktop and also some pretty explicit pop ups. With two young children in the house it's not really possible for them to use the computer in this state. Also, 'something' has taken over the desktop background.
It is infected with a virus called 'Bloodhound.W32.EP'.
The internet connection is very hit and miss now - wasn't like that before - so every time I try to download Spybot or Adaware the connection fails before the download completes.
I've tried a system restore but it's refusing to restore as well - could this be connected to the virus or other bugs lurking in her system??
Was up there all night trying out the few things I know to sort it but with no luck - I've never had a virus on my computer (touch wood) so don't really know where to start
The catalogue of problems seems huge - is there any way of clearing everything to get it back to factory settings? How easy is this to do???
Well that's the challenge - anyone up for trying to solve it???
would just take it to a technician but they're not that common up here :
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