CockersOnline Forum

General => Forum Support => Topic started by: shiona on May 26, 2014, 06:36:52 AM

Title: forgotten password
Post by: shiona on May 26, 2014, 06:36:52 AM

Please could someone tell me how I message a moderator or admin member? My mum, username is revis, has forgotten her password to loginn (after she cleared the cookies from her iPad) but despite asking for a password reminder she never gets one and her email gets returned from postmaster@mac. I have tried to re-register her and she is waiting for approval from COL but she really wants to carry on using her existing username / email as she has been a member for 6 years now. I would appreciate any help - thank you!

Title: Re: forgotten password
Post by: stueymac on May 26, 2014, 07:43:13 AM

I'm sorting this out now, please bear with me as I'm attempting to do it via my mobile phone.

Title: Re: forgotten password
Post by: stueymac on May 26, 2014, 07:54:01 AM

I have emailed member Revis from my own Googlemail account due to the BT address bouncing back Cockersonline domain emails. Once logged in the password should be changed.

Regards
Stuart

Title: Re: forgotten password
Post by: revis on May 26, 2014, 08:29:38 AM

Thank you so much, it has worked and my mum is now happy again!!!

Shiona and Revis