Author Topic: forgotten password  (Read 2298 times)

0 Members and 1 Guest are viewing this topic.

Offline shiona

  • Newbie
  • *
  • Posts: 7
forgotten password
« on: May 26, 2014, 06:36:52 AM »
Please could someone tell me how I message a moderator or admin member? My mum, username is revis, has forgotten her password to loginn (after she cleared the cookies from her iPad) but despite asking for a password reminder she never gets one and her email gets returned from postmaster@mac. I have tried to re-register her and she is waiting for approval from COL but she really wants to carry on using her existing username / email as she has been a member for 6 years now. I would appreciate any help - thank you!

Offline stueymac

  • Tech Support
  • Administrator
  • Hero Member
  • *****
  • Posts: 1677
  • Gender: Male
    • CockersOnline
Re: forgotten password
« Reply #1 on: May 26, 2014, 07:43:13 AM »
I'm sorting this out now, please bear with me as I'm attempting to do it via my mobile phone.

Offline stueymac

  • Tech Support
  • Administrator
  • Hero Member
  • *****
  • Posts: 1677
  • Gender: Male
    • CockersOnline
Re: forgotten password
« Reply #2 on: May 26, 2014, 07:54:01 AM »
I have emailed member Revis from my own Googlemail account due to the BT address bouncing back Cockersonline domain emails. Once logged in the password should be changed.

Regards
Stuart

Offline revis

  • Sr. Member
  • ****
  • Posts: 493
Re: forgotten password
« Reply #3 on: May 26, 2014, 08:29:38 AM »
Thank you so much, it has worked and my mum is now happy again!!!

Shiona and Revis