Hi Bob thanks for the info I plan to give my insurance company a call tomorrow, and see how our visit for acupuncture goes tomorrow if I get any further contact with the Senior Partner when they do the blood test. However I still plan to submit a letter of complaint to the practice, I wish I know their procedures for dispensing as the Vet prescribing got it right it was the actual dispensing and checks which failed my auld lad. Thank dawg I held onto that packet of meds and refused to hand it over to them.