Sarah
We have been waiting for our Optigen results too, it has taken 3 weeks to get the results instead of the normal two, I emailled them on friday, (as I could not stand the suspense any longer) apparently their automatic emai reporting system is down, they did however scan my result in and sent them via a PDF file to me, (I spoke very very nicly to them) the other option was to fax them too me but I do not have a fax.
Suggest you email them tomorrow.
Wendy