I have just made a claim for Hattie, everything has gone smoothly but our vets have informed us we still owe £9. When I've looked at the itemised bill, this is the vets insurance admin fee. I have never paid this before with my old vets, is it common practice? I paid the bill to the vets in full and also gave them a stamped address envelope to send the claim to the insurance company. So all they had to do was print off an itemised bill and a medical history for Hattie in the last 12 months. I know its not a lot of money but surely it should be put on the bill as I already pay £75 excess.