Well Nina, I think nearly everything has been said, but from a new member here I would just like to add my two penny's worth on the forum.
The forum is excellent obviously, with fantastic advice and very friendly people. However, the way some people put their point of view across is way out of order. Yes, the individual has had the good grace to apologise. Unfortunately, whilst the individual has a lot of sound advice and is obviously very interested in helping, this manner serves to alienate new members who feel victimised. I am no shrinking violet but believe me, I would need to be desperate to ask for fairly trivial help on here, which is a great shame in my opinion.
The purpose of this reply is not to cause trouble, or to upset existing valued members, but to give support to someone who was upset by the tone of reply. Please don't lets continue using this post for negative purposes, but lets consider people before we get too hard on them.
I hope this doesn't alienate me from anyone on here, but I am of the opinion (rightly or wrongly!) that forums are there for help and constructive assistance.
Mark H (new companion of Cassie)