I finally got through. They said he was just transferred there from a Scottish centre! It couldn't have been Glasgow or my friend there would have told me. They said they don't have his handover form (I don't believe that) and that he hasn't been assessed, she can't tell me if he is good with dogs (it says on the website he loves them) or can be left alone, basically they claim to know nothing about him.
However, I have a reserve on him pending assessment!
OH will extra kill me now!
PS Tried ringing ex boss to see if she can pull strings, but it's her day off.