I think what i find annoying is when they don't use discretion. As i mentioned in another thread i paid £46 this week to have my daughter's pet mouse pts (please don't laugh it's a long story). I feel the vet could have used discretion and not charged the £20 consultation fee. Apart from anything else it would have made good business sense, as i'm now probably going to change vets. I've 2 dogs and lots of small animals and am therefore a good customer that has been lost. Having said that, i think it's a really hard profession. I wanted to be a vet but didn't get the grades and i know now i couldn't do it. I've always chosen to work in the public sector as i always felt i would be uncomfortable billing people for treating their distress. It must be hard for vets as unless they work for a charity they don't have a choice. I just think sometimes they are their own worst enemy, they could charge less in certain circumstances and still make good money in the long run.
I think you raise a good point here - I'm lucky that although our Vet practice is part of a large Group, they listen. When Harvey was PTS in November I was charged full price for the euthanasia - after speaking to the lady who manages their insurance claims [and they do everything for me, short of signing the form, for no extra cost] the bill was reduced to reflect that he was already being attended to by the vet and was sedated for an x-ray. This was an insurance claim so they didn't have to change the bill but chose to and thanked me for pointing it out - something they do for dogs but hadn't added a new code on the system for cats or rabbits.
I often get free consultations. Currently Minnie is on a weight control programme - all of which is free - OK the food isn't but £36 for 5Kg of prescription cat food I think is pretty good
I've been with then for just over 6 years since moving to the area. I'm really happy with their level of care and attention, the facilities and the quality of their staff. I do sometimes question if all the procedures or tests are really required and occasionally find we can manage without....
In the past I've had a gift voucher for 10% discount on consultations/treatments and they run their own "loyalty scheme" which gives reduced fees and all annual treatments [flea/worm/booster etc] for a very reasonable monthly fee.
Overall I'm very impressed to the point of nominating the Group for Petplan award.