Hi, just hoping for some advice. I bought a Toshiba laptop via PC World's web ordering in June this year. About 3 weeks ago it stopped working so it was sent back to their Tech Guys. After 2 weeks it was returned to me and showed on their service sheet that the repair had cost around £250 (obviously free at my end and the laptop was only around £450 to buy). Turned the laptop back on and got a message saying 'Operating System Not Found' and after 4 calls to different departments within PC World all offering different advice, and one very rude attitude from Phillipa in Complaints who told me at 18:01 that I was stopping her from going home which was not a good thing to do, I rang Toshiba. They advised me of a website where I could order a recovery disc at £30 which would solve the problem.....although they did say that they would expect PC World to help me with the disc problem. I decided to just order the disc and pay the money to avoid more contact with PC World. Disc arrived yesterday and it was not so easy to install so I rang Toshiba again. Spoke to the most helpful guy there and 40 minutes later, I was told that basically the laptop is still faulty and they will arrange for it to be collected and go back to Toshiba for a proper repair.
Basically, my question is, for a laptop only around 3 months old going back for its second repair, bearing in mind the first repair was a shambles by PC World's tech guys, do I have any right to ask for a new machine??? Just wondering. Can't bear the thoughts of another huge battle with PC World though. Thanks.