Update again.....
Since our last post PC World rang on the Thurs before Easter saying they could not repair it without us paying as the warranty ran out even though the problems started before and that it was a matter for HO we rang HO that day and asked to be put through to their Customers Relations Office and they refused saying it had to be done in writing and that we never had a claim anyway as the problems before the Warranty ran out was software..even though we kept saying "how do you know it was software when no one looked at the machine".... anyway with that we rang Consumers Direct who thought we had a case and gave us a case no. also downloaded a template ... we wrote to the MD at PC World about our grievances and for them to reply within 7 days ....
Well result....we heard back from PC World yesterday 5 days after sending our letter...
They apologised stating
they were concerned we were not happy with the service received and they were disapointed in learning of instances where their customers feel this, and that unexpected failures do occur and regret this has been our experience....they go on to add....
However in view of the circumstances, arrangements have been made for an engineer to fit the new motherboard and will be in contact with us to make arrangements for collection of our PC.It finishes with...
Please accept my apologies, on behalf of PC World, for any disappointment experienced. I trust that I have re-assured you of our commitment to customer service.
Yours Sincerely
From the Managing Director.Sorry to go on a bit about our problem....But I hope it my help someone else who may have a similar problem not just with a PC anything ... goes to show if you stand you ground you do get results just go to the top man .....
Thanks Jim and Kate for your help and also thanks to Cathy who made me think..no this is not right go to the MD....
So pleased with this result I have missed my PC sooo much cant wait for it to be home safe and sound......