First the VERY good news - Parker has had the all clear from the specialist! He said that Parker looked 5 years younger from when he saw him last month and he does not have to go back again - phew!
Second, the tentatively good news. I discussed Tesco's intransigence with the specialist and he said that as there was abolutely no suspicion of disc trouble with his previous bout of neck pain, under no circumstances should it be treated as an ongoing complaint from the February episode.
I went to my vet and got a print out of all their computer records and sure enough, no mention of disc trouble in Feb, just minor neck pain.
SO.... I rang Tesco and insisted on speaking to a supervisor who agreed that in the light of this information, provided I send the print out, a letter from the vet and a copy of the referral letter, they will re-consider the claim!
I'm not hanging out the bunting just yet, but I think we're heading in the right direction!
Watch this space.......