We insured our new puppy with PDSA Pet Insurance and after 9 days she needed vet care for severe colitis. We put in a claim that was rejected as they have a 10 day exclusion to prevent people taking out insurance after their dog is ill.
I spoke to their marketing manager as we had insured our puppy from the day that she was with us and was basically told that we would have been wiser not to take her to the vet if we could not afford the fees. Our puppy needed an antibiotic drip and would almost certainly have died without vet care. Their marketing manager did however agreed that had she died, they would have paid bereavement benefit!
I understand terms and conditions etc but their attitude annoyed and upset me.
I shall not be renewing with them.
