Omg I love Tortoises
the college I was at last year had 3 of them, one was called Yoshi (after the Mario character) I just wanted to take him home
Our PAH is really helpful, when we bought our last 2 gerbils I had to get a 2nd hamster ball for one of them but his legs got caught in the gaps so I took it back, and the lady in there owned & bred gerbils and she reccomended a more cheaper way to re-house them while cleaning them (put them in an empty bath) and they have helped us with what treats and toys were suitable for puppies, they are also always happy and cheerful when you go in, so it will probably be down to different stores and who they hire, the other PAH near us are not as good, they dont always have people on at the till and the shelves are rarely stocked, its a big store and you never really see employees walking around
I'm glad they made an even more local one with better staff. We also have a local pet shop in an industrial estate, we went in for a 15kg bag of JW food and gave us a free storage bin because it was their last one