I never think to go and ask for money back! One of the things we got for Hudson when we first got him was a plastic bone thing "durable" and "tough" ... Held off giving it to him though since its quite heavy. Anyway, gave him it this weekend since he is teething... within minutes the carpet was covered in bits of pink plastic!! How can that be "durable" !! I imagine it would last mere seconds in the jaws of a bigger dog. I'm definitely giving up on dog toys... so