Pet insurance

[daydreams]

Hi,

have any of you had any problems with petplan insurance?  Bracken over the last year has had numerous courses of antibiotics and skin wash  for what has been diagnosed as pyoderma.  at the last visit to the vet she did a series of blood tests to rule out anything out that may be causing this skin condition.  we then decided to claim on the insurance as over the year it was mounting up.   the claim went in a month ago and so far all i get from petplan is that they are 'waiting for more information'.   i have spoken to the vet yesterday who will chase petplan, but what worries me is that if they are being difficult on what seems to me to be a relatively straight forward claim what are they like if  anything more complex occurs.

has anyone else had any problems?

[Poppsie]

I think charlene is having issues with petplan at the moment why don't you Pm her   her posting name is c19unn she may be able to help?

[michelle123]

As a general rule Pet Plan get nothing but plaudits.  I can only presume that as the condition has been going on for a while and wasnt reported to them within a reasonable period (30 days) they are considering the claim and possibly referring it.  You say its been going on for about a year, have you had a renewal in the middle of the treatment ?  If so, you *may* have a bit of a problem.

Hang tight, await their devision and hen post back

[Liz F]

I would check your policy as when i was with Petplan seem to remember something about the condition having to be reported within so many weeks   of vet diagnosing condition  in order to pay out on the claim

posted same time as michelle123

[louis mum]

No we have always found Petplan very reliable.