Im not sure, my OH spoke to her and she sounded pretty devastated so didnt want to ask too many questions, she said she has put us a letter in the post explaining the situation and giving back our deposit, although to be perfectly honest Im not bothered about the money.
It was quite a large litter - there were 11 pups so I dont know if this had anything to do with it, although I grew up with cockers this would have been our first dog, so Im not entirely sure if losing an entire litter is normal or not (although I doubt it).
Thanks for all your concerns though!
Cx