Off Topic > Computer Help
Internet Connection
Mary:
I've been with Freeserve for quite some time now but on and off I get connection problems :huh:
We have broadband but often I cannot get a connection. When I turn on the PC the connection box appears and 9/10 times I connect fine. Other times it doesn't connect as it says 'No dial tone found' (but there is a dial tone). I've noticed that if I then pick up the phone and engage it (dial out) I can then get a connection :huh: Occasionally I still can't get a connection.
This was happening all weekend. There is often a 'fuzziness' on our telephone line when this happens. We have had the line checked by BT and they say there is no fault. We even had a BT engineer out once who said it would be the internet providers fault but that they'll more than likely blame BT :rolleyes:
After I got rather irrate at the weekend, hubby rang Freeserve. They said the error message was just a general term but didn't necessarily mean that there was no dial tone. We were told to log out, turn off PC, disconnect the modem and restart/replug everything again. It worked and we got a connection. But why should I have to go through this process? 10 minutes later when we used the phone it disconnected me again :angry: Since then though I've had no problems again :huh:
TBH, I'm fed up with it. I don't want to change IP if it's likely to happen with another IP. Anyone any idea who/what is at fault?
Gilly:
I would say the ISP Mary. Must admit I couldn't be doing with one of those broadband connections that goes through your phone line, mine is cable so a totally different connection. Not sure what to suggest if there is no cable in your area really?? I know my sister has broadband with Freeserve/Wanadoo and she occasionally has problems. Sorry not much help am I !!!
Mary:
--- Quote ---I would say the ISP Mary. Must admit I couldn't be doing with one of those broadband connections that goes through your phone line, mine is cable so a totally different connection. Not sure what to suggest if there is no cable in your area really?? I know my sister has broadband with Freeserve/Wanadoo and she occasionally has problems. Sorry not much help am I !!!
[snapback]104550[/snapback]
--- End quote ---
We do have cable in the area....NTL. That's all I'm saying :rolleyes:
Gilly:
Ahhh wouldn't bother then!!!
suzysu:
:) I have BT Broadband and hav'nt had any problems - it never cuts me off either ..... touch wood ! :P
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