Here is the latest communications I have had with MoreThan NewReply, I will never use them again!!
Appalling Service
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John Kennedy16:13
To: simon.lee@gcc.rsagroup.com, janine.ellis@uk.rsagroup.com
Simon
After all the previous emails passed between us, I got the following email from Janine, which I think is absolutely disgusting.
Even though she acknowledged that an error had been made on behalf of the vets, she was only prepared to offer an ex gratia payment, which I declined as it was implying she did not believe my case. Sainsbury's have confirmed that Rosie was covered by them until 6th July,so if I had noticed the lump on 2nd July, which is what the vet had indicated, I would have been able to claim from them.
The fact is, I noticed the lump on 16th July and took her immediately to the vets.
she is now indicating that she will only refund the payment taken from my account today and I will have to wait for 10 working days for it to be refunded. If I do not have a full refund of ALL my payments confirmed by lunchtime on Friday 4th October, I will without further notice issue a small claim in the County Court. I realise I am unlikely to win against the might of a company like yours, but it will cost you more than the amount I have requested be refunded. It is not the money I am fighting for here, it is the principle.
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Janine Ellis (janine.ellis@uk.rsagroup.com)Add to contacts15:36
To: jmkenn451956@outlook.com
Dear Mr Kennedy
Thank you for your emails to Simon Lee today.
I can confirm that I've spoken with our Pet Sales & Service team today to let them know that you wish to cancel your policy.
They have noted your request to cancel the policy with immediate effect. As you pay monthly and an instalment was collected today they will arrange to refund this payment to you. The payment will be returned to your bank account and will be with you in the next 7-10 days.
Yours sincerely
Janine Ellis
Complaint Specialist , RSA
Operations Development
1st Floor, Bowling Mill, Dean Clough, Halifax, HX3 5WA
Tel: 0800 107 6161 / Internal 159316
Email: janine.ellis@uk.rsagroup.com
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Regards
John