Hiya,
Just wondering if anyone can shed any light. The details are a little vauge as I've not seen the policy myself.
My friend has her pet insured with E & L and her dog has developed a heart condition. The dogs been put on two lots of tablets (can't think what they were) but the insurance company have paid for all the investigation work etc but have now closed the claim and have marked his policy that they'll not pay for anything heart related from now on. Surely the ongoing medication is part of the exsisting claim? I've asked her to check her policy to see if it covers the entire length of the condition/up to a certain value or timescale.
Sorry its all so vauge but do you think the insurance company should be paying the monthly bills?
Hx