CockersOnline Forum
Cocker Specific Discussion => Health => Insurance => Topic started by: wendy on May 05, 2010, 06:18:27 AM
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Hi
I am going to have to put in quite a substantial claim into Healthy Pets, never had to claim before, does anyone have this insurer? if so how easy was it to make a claim - I have the option of the vet doing it directly (for a small admin fee) or we can get a form etc - not sure what to do.
Really stressed :'( at the moment so want it to be as easy as it possible can be.
Wendy
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I have Phoebe insured with Healthy Pets and have made two claims already. I rang them each time to get a claim form which was received within a couple of days. My vet then completed and submitted the form. Each time I received a letter to confirm that the claim had been accepted and that the cheque was being processed and eventually the cheque arrived, within two weeks on both occasions. (My vet doesn't do direct payments.)
So far, I have been impressed with Healthy Pets customer service and think they give value for money. My premium is £125 per year and I have already claimed over £500 in less than 18 months (Phoebe had tests for a skin condition).
Hope this helps.
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I've only had to make one claim with Healthy Pets but found them very easy to deal with. I phoned for a claim form, the person on the other end of the phone was very pleasant and the form was sent out straight away (I wonder why they don't have a downloadable claim form?). I had to pay the vet first, wasn't given any other option, but the cheque came quickly anyway.
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I am also with Healthy Pets. I have made one claim a couple of years ago, and they paid up reasonsbly quickly :D
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Wendy - if you are feeling stressed is it worth the small admin fee so you don't have to worry about it??
It sounds as if they are a 'customer friendly' company, but if it takes a weight off your mind, I'd pay the admin fee and not have the stress
Big hugs to you, hope the stress is over soon :luv:
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We've claimed a couple of times inc one large claim (over £1500) and another for an ongoing problem and we've never had any problems. it's just a case of filling in the form and posting back - they have never queried/questioned or asked for more info on any of our claims and we've always received the money fairly quickly.
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We have made 2 smallish claims,absolutely no problems and was paid out quite quickly :blink:
They are also very helpful on the phone.
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Have then but not claimmed
I would get the vet to do it this time Wendy. You have enough on
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the vet needs to sign it anyway
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the vet needs to sign it anyway
and also needs to fill in the section that vets fill in re treatment etc or at least add what is on their computer (mine does as a receipt/invoice doesn't really tell everything) - my vets will often add the printout of treatment as well fo rthe more substantial stuff.