After all my agonising about changing and then after, my surprise at how great this new vets were, I am still finding things I like. Not only do they always ask after your dogs (even if you are just in to pay a bill) but more recently they have also:-
Not charged me for an impromptu urine sample that I rushed in with when I thought Kali had an infection.
Did not bat an eyelid when I said that I was going to do raw natural feeding.
Tried to get me Milbemax and when they couldn't get small enough quantities, wrote me a prescription for use online and charged me nothing.
Kali's vet Nicola (and the receptionist Sheila who is cocker mad) made me solemnly promise not to bring Lyla in until the 8th August when they are both on duty

I am so happy with this surgery. Just shows that even if you have been with your vets for 20 years, you can always change!