What a shock for you. I don't blame you for being upset, i would be! If you are paying for a service and have specified what you are expecting, you have due cause to be angry when they haven't followed your instructions/requests. Have you given them some feedback? Bingley is going to be groomed for the first time in a few weeks, and I have emphasised many many times I don't want him shearing or scissored all over! It is worrying when you hear things like this.