Insurance Taking Ages

[Bob's mum]

Hi,
Just wondered if anyone else has experienced this with M&S insurance?
I arranged it online over a week ago now, but haven't received any confirmation(post or email) that it has been accepted. Bob's free 6 week cover runs out this weekend, so I need to know he is covered ...

[suki1964]

Took about a week here as well - give them a ring.

Mind its taken them two weeks and a follow-up call for them to send out a claim form

[Silver Surfer (indiesnan)]

Hi Bobs mum, it took about three weeks for us, we did it online as well, but we had made a mistake with one of the digits on the plastic  
They also need to get in touch with your vet. Might be worth ringing them to check if they have.  

[Bob's mum]

Thanks for the help. I was beginning to think I had closed the M&S site without completing the form. Will contact them.

[*Jay*]

It took a couple of weeks for the documents to come through for Vegas & Dallas. However, it took about 2 months for Disney's to come through  In all fairness though, they did backdate it to the date of application. I've just submitted my first claim to them so it'll be interesting to see how long that takes

[Cob-Web]

I'm interested to hear how satisfied people are with M & S recently - we avoided using them, despite really good recommendations, cos HSBC had just taken them over when we were looking........it'd be a shame if the new "owners" allow its service to deteriorate  

[speedyjaney]

Hi

We have made 2 claims on M&S since insuring Jessie with them (around October last year).

I can't complain as a cheque for the full amount (no excess you see) was with me less than 3 weeks from dropping the form off with the vet to fill intheir bits.

They were a bit slow when we applied, took around a month for it to be fully sorted but they did back date it though.

No complaints at all and happy we are with them!  

Cheers

Jane

[Bob's mum]

Thanks for all the help and advice. The insurance arrived today. We have managed to get it for £10.65 a month with no excess and all the usual M&S insurance things. They have even sent out a claim form ready to use....... hope that isn't tempting fate!!!!!!!